FAQs

Yes, we are a registered alarm company accredited by the Security Systems & Alarms Inspection Board (SSAIB). Being registered with the SSAIB demonstrates our commitment to maintaining high standards of professionalism, expertise, and quality in the security industry. Here's why choosing a registered alarm company like ours is important:

1. **Reputation and Trust**: As an SSAIB-accredited company, we have undergone a rigorous assessment process to meet the stringent requirements set by the SSAIB. This accreditation signifies our commitment to upholding the highest standards of service, ethics, and professionalism. It instils trust and confidence in our customers, knowing that they are dealing with a reputable and reliable security provider.

2. **Compliance and Regulatory Standards**: The SSAIB accreditation ensures that our alarm company complies with industry-specific regulations, codes of practice, and relevant standards. We adhere to the best practices outlined by the SSAIB, ensuring that our operations and services meet or exceed the industry benchmarks. This compliance provides peace of mind and reassurance that we follow the necessary protocols to protect your property and ensure your safety.

3. **Expertise and Training**: As an accredited alarm company, we have demonstrated our expertise in designing, installing, and maintaining security systems. Our team of professionals undergoes regular training and continuous professional development to stay up to date with the latest advancements in security technology and practices. This expertise enables us to deliver efficient, reliable, and effective security solutions tailored to your specific needs.

4. **Insurance Compliance**: Many insurance providers require that security systems be installed and maintained by an accredited company to ensure compliance with their policies. Choosing an SSAIB-registered alarm company like ours can help ensure that your security system meets the necessary requirements for insurance coverage. This can lead to potential cost savings on your insurance premiums.

5. **Ongoing Monitoring and Support**: As an SSAIB-accredited company, we provide comprehensive monitoring and support services for your alarm system. Our NSI Gold accredited 24/7 monitoring centre operates in accordance with industry standards, ensuring that any alarms or incidents are promptly detected and responded to. We offer reliable support to address any system issues, providing you with peace of mind and round-the-clock protection.

By choosing our registered alarm company accredited by the SSAIB, you can trust in our professionalism, expertise, and commitment to delivering high-quality security solutions. Contact us today to discuss your security needs and experience the peace of mind that comes with partnering with an accredited alarm company.

Yes, at Lucid, we have a dedicated customer support service to provide assistance and address any inquiries or concerns you may have. Our customer support team is committed to ensuring your satisfaction and delivering prompt and reliable assistance. Here's why our customer support service is valuable:

1. **Prompt Assistance**: Our customer support team is available to provide prompt assistance whenever you need it. Whether you have questions about our products, need help with system operation, or require technical support, our knowledgeable representatives are here to help. We strive to provide timely responses and solutions to ensure your peace of mind and satisfaction.

2. **Product Information and Guidance**: Our customer support team can provide you with detailed information about our products and services. Whether you need assistance in selecting the right security system for your needs or want to understand the features and functionalities of our offerings, our team can guide you through the process. We are committed to helping you make informed decisions that best meet your requirements.

3. **Troubleshooting and Technical Support**: If you encounter any issues or require technical assistance with your security system, our customer support team is ready to help. We have trained professionals who can troubleshoot problems, provide step-by-step guidance, and offer solutions to ensure the optimal performance of your security system. We are dedicated to resolving any issues you may encounter efficiently and effectively.

4. **Post-Sales Support**: Our customer support service extends beyond the initial purchase. We are here to support you throughout your ownership of our products. Whether you need assistance with system upgrades, warranty claims, or general maintenance, our team is available to provide the necessary support and guidance to ensure your ongoing satisfaction.

5. **Feedback and Continuous Improvement**: Your feedback is valuable to us. Our customer support service provides a channel for you to share your experiences, suggestions, and concerns. We actively listen to your feedback and use it to improve our products, services, and customer experience. Your input helps us enhance our offerings and ensure that we meet and exceed your expectations.

At Lucid, we prioritise customer satisfaction, and our customer support service is designed to provide you with the assistance and support you need. Contact us today to experience our reliable and responsive customer support and let us help you with all your security system needs.

Yes, at Lucid, we have an emergency engineer callout service to provide immediate assistance in case of any urgent issues or emergencies related to your security system. Our emergency callout service is designed to offer prompt response and reliable support when you need it the most. Here's why our emergency engineer callout service is valuable:

1. **Immediate Response**: When you encounter an urgent situation or emergency with your security system, our emergency engineer callout service ensures a rapid response. We understand that time is of the essence in critical situations, and our team is available to address your concerns and provide timely assistance. You can rely on us to promptly deploy a qualified engineer to resolve the issue and restore the functionality of your security system.

2. **Round-the-Clock Availability**: Our emergency engineer callout service is available 24/7, 365 days a year. We understand that emergencies can happen at any time, and our dedicated team is prepared to respond to your call day or night. You can have peace of mind knowing that help is just a phone call away, ensuring the safety and security of your premises, even during unexpected incidents.

3. **Expertise and Experience**: Our emergency engineers are highly trained professionals with extensive experience in dealing with a wide range of security system emergencies. They possess the knowledge and skills necessary to assess and address urgent situations promptly and effectively. Rest assured that your security system is in capable hands when you rely on our emergency engineer callout service.

4. **Fast Problem Resolution**: Our emergency engineers are equipped with the tools and resources to diagnose and resolve issues efficiently. They carry a wide range of spare parts and equipment to address common problems on the spot. Their expertise, combined with quick access to necessary resources, enables them to provide fast and effective problem resolution, minimising downtime and ensuring the continuous operation of your security system.

5. **Peace of Mind**: Knowing that you have access to an emergency engineer callout service brings peace of mind. Whether it's a critical alarm malfunction, system failure, or any other urgent security-related issue, our team is here to support you. You can trust in our prompt response and reliable service to help you overcome any emergency situation.

At Lucid, we prioritise the safety and security of our customers. Our emergency engineer callout service is designed to offer immediate assistance when you need it most. Contact us today to learn more about our emergency support services and experience the peace of mind that comes with having a reliable partner to handle your security system emergencies.

Yes, at Lucid, we offer a free, no-obligation quote for our products and services. We understand that choosing the right security solution for your needs is an important decision, and we want to provide you with all the necessary information to make an informed choice. Here's why our free, no-obligation quote is valuable:

1. **Cost Transparency**: Our free quote ensures transparency in the cost of our products and services. We provide a detailed breakdown of the pricing, allowing you to assess the affordability and value of the security solutions we offer. You can make an informed decision based on your budget and specific requirements without any financial obligations or surprises.

2. **Tailored Solutions**: Our free quote is customised to your unique needs. We take the time to understand your security requirements, assess your premises, and recommend the most suitable products and services. The quote reflects a tailored solution that addresses your specific challenges and aligns with your security goals.

3. **Comparison and Evaluation**: Obtaining a free quote allows you to compare our offerings with other providers in the market. You can evaluate the features, benefits, and pricing to determine the best fit for your requirements. This empowers you to make a well-informed decision, ensuring that you choose a solution that meets your security needs effectively.

4. **No Sales Pressure**: Our free, no-obligation quote is provided without any sales pressure. We want you to have the time and freedom to evaluate the quote, discuss it with your team or stakeholders, and make a decision at your own pace. There are no obligations to proceed with the quote unless you are fully satisfied and ready to move forward.

5. **Expert Advice**: Along with the quote, we offer expert advice and guidance to help you understand the options available and make the right choice. Our experienced team can answer any questions you may have, provide clarification on product features, and guide you through the quote to ensure a clear understanding of what is included.

By offering a free, no-obligation quote, we aim to provide transparency, flexibility, and a positive experience throughout your decision-making process. Contact us today to request your free quote, and let us assist you in finding the perfect security solution for your needs.

Yes, at Lucid, we offer free security surveys to assess your premises and provide expert recommendations for your security needs. Here's why our free security surveys are valuable:

1. **Comprehensive Assessment**: Our security surveys involve a thorough evaluation of your premises, taking into account various factors such as layout, vulnerabilities, existing security measures, and specific requirements. Our experienced professionals conduct a detailed analysis to identify potential risks and areas that may require enhanced security measures.

2. **Tailored Recommendations**: Based on the findings of the security survey, we provide tailored recommendations that align with your unique security needs. These recommendations may include suggestions for security systems, access control measures, surveillance solutions, and other relevant security enhancements. Our goal is to provide you with a customised security solution that effectively mitigates risks and protects your property and assets.

3. **Risk Mitigation**: By conducting a security survey, we help you identify potential vulnerabilities and areas of concern. Our recommendations are designed to address these vulnerabilities and reduce the risks associated with unauthorised access, theft, vandalism, or other security threats. Implementing our suggested security measures enhances the overall safety and security of your premises.

4. **Cost-Effective Solutions**: Our security surveys aim to provide you with cost-effective security solutions. We take into consideration your budget constraints and prioritise the most critical areas that require attention. By tailoring our recommendations to your specific needs and budget, we help you achieve an optimal balance between security and cost-effectiveness.

5. **Peace of Mind**: Our free security surveys offer peace of mind, knowing that your premises have been thoroughly assessed by security experts. You can trust in our expertise and experience to provide you with reliable recommendations to enhance your security infrastructure. Implementing these recommendations helps create a secure environment, giving you peace of mind and confidence in the protection of your property and assets.

By offering free security surveys, we demonstrate our commitment to helping you make informed decisions about your security needs. Contact us today to schedule your free security survey and take the first step towards enhancing the security of your premises.

Yes, at Lucid, we offer fire risk assessments to help you identify and manage fire-related risks within your premises. Our comprehensive fire risk assessments are designed to ensure the safety of your occupants, comply with fire safety regulations, and minimise the potential impact of fire incidents. Here's why our fire risk assessments are valuable:

1. **Thorough Evaluation**: Our fire risk assessments involve a detailed evaluation of your premises, taking into account various factors such as building layout, occupancy, fire detection and suppression systems, emergency exits, and potential ignition sources. We assess the specific fire risks associated with your premises to gain a comprehensive understanding of potential hazards and vulnerabilities.

2. **Compliance with Regulations**: Fire risk assessments are often required by local fire safety regulations and codes. By conducting a fire risk assessment with us, you can ensure compliance with the necessary standards and demonstrate your commitment to maintaining a safe environment for occupants. Our assessments consider the specific regulatory requirements applicable to your premises and help you meet or exceed them.

3. **Risk Identification and Mitigation**: Our fire risk assessments identify potential fire hazards, risks, and vulnerabilities within your premises. We evaluate the effectiveness of existing fire prevention measures, emergency response plans, and evacuation procedures. Based on our findings, we provide recommendations to mitigate identified risks, enhance fire safety measures, and minimise the potential impact of fire incidents.

4. **Occupant Safety**: The primary objective of our fire risk assessments is to ensure the safety of occupants within your premises. By identifying potential fire risks and implementing appropriate measures, we help create a safe environment that enables swift evacuation and minimises the potential for injuries or fatalities in the event of a fire emergency. Protecting the well-being of your occupants is our top priority.

5. **Peace of Mind**: Our fire risk assessments provide peace of mind, knowing that you have taken proactive steps to assess and manage fire risks within your premises. By addressing potential hazards and implementing recommended measures, you can mitigate the risks associated with fire incidents. This allows you to focus on your core operations with the confidence that you have taken appropriate measures to protect your property, assets, and people.

At Lucid, we have experienced professionals who specialise in fire risk assessments. Contact us today to schedule a fire risk assessment for your premises and ensure the safety and compliance of your facility.

Yes, Lucid is insurance approved. We have successfully met the necessary criteria and requirements set by insurance companies to provide reliable and trusted security solutions. Here's why choosing an insurance-approved company like ours is valuable:

1. **Insurance Compliance**: Insurance companies often have specific requirements and standards for security systems to ensure coverage and reduce risks. By choosing an insurance-approved company, you can be confident that our security solutions meet or exceed these requirements. This compliance helps avoid potential coverage issues and ensures that your insurance policy remains valid.

2. **Expertise and Reliability**: Insurance approval indicates that our company has demonstrated expertise, reliability, and a track record of delivering high-quality security solutions. We have undergone thorough evaluations by insurance providers to verify our capabilities and adherence to industry standards. This approval reflects our commitment to providing dependable security systems and services.

3. **Peace of Mind**: Selecting an insurance-approved company offers peace of mind, knowing that your security solution is recognized and trusted by insurance providers. It assures you that your investment in our security systems aligns with the risk management strategies of your insurance policy. This recognition can potentially lead to favourable insurance terms, discounts, or other benefits.

4. **Compliance with Standards**: Insurance-approved companies typically comply with industry standards and best practices. We adhere to recognized security standards, codes, and regulations to ensure the effectiveness and reliability of our security solutions. This compliance helps you maintain a secure environment and mitigates potential risks.

5. **Smoother Claims Process**: In the event of a security-related incident, working with an insurance-approved company can streamline the claims process. Insurance providers are familiar with our solutions and have confidence in their effectiveness. This familiarity can expedite the claims process and ensure a smoother resolution, allowing you to recover more quickly from any potential losses.

By choosing Lucid, an insurance-approved company, you benefit from our expertise, reliability, and compliance with industry standards. Contact us today to discuss your security needs and experience the peace of mind that comes with partnering with an insurance-approved security provider.

Yes, at Lucid, all our employees undergo thorough security vetting to ensure their suitability and trustworthiness for working in the security industry. We prioritise the safety and security of our clients, and our stringent employee screening process includes professional vetting services and checks conducted by the Police Service of Northern Ireland (PSNI). Here's why our security vetting process is valuable:

1. **Enhanced Security**: By vetting our employees, we take proactive measures to ensure that only individuals with a clean record and high level of integrity are part of our team. Our vetting process helps minimise the risk of unauthorised access, internal threats, or any other security-related concerns. It reinforces our commitment to maintaining a secure environment for our clients.

2. **Trust and Confidence**: Our security vetting process builds trust and confidence in our clients. Knowing that our employees have undergone thorough checks and have been deemed suitable for the security industry provides reassurance that we maintain a professional and reliable workforce. You can have peace of mind knowing that our team is trustworthy and dedicated to protecting your interests.

3. **Compliance with Regulations**: Our security vetting process ensures compliance with industry regulations and legal requirements. We adhere to relevant laws and guidelines concerning employee screening and background checks. By following these regulations, we demonstrate our commitment to maintaining the highest standards of professionalism and ethics.

4. **Protection of Confidential Information**: Security vetting helps safeguard sensitive information and intellectual property. By ensuring that our employees have undergone appropriate screening, we minimise the risk of unauthorised disclosure or misuse of confidential data. This protection is crucial for businesses that handle sensitive information or operate in high-security environments.

5. **Client-Centric Approach**: Our security vetting process is part of our commitment to providing exceptional service to our clients. We recognize the importance of trust and reliability in the security industry. By vetting our employees, we prioritise your safety and security, ensuring that you receive services from a team of dedicated professionals who meet the highest standards of integrity and competence.

At Lucid, we take employee security vetting seriously. Our comprehensive screening process, including professional vetting services and PSNI convictions checks, ensures that we maintain a qualified and trustworthy workforce. Contact us today to learn more about our security services and experience the peace of mind that comes with partnering with a security provider that prioritises your safety and security.